Why Sensible

Yes, You Can Buy A Car!

Sensible Auto understands that good people can have bad credit.

Our mission is twofold: we’ll help you get the car you need and assist you as you rebuild your credit rating.

check mark

Sensible Auto Says “Yes” Even When Others Say “No”

Banks, credit unions, and other funding sources make their lending decisions based on your credit score. If it’s too low, you’re not getting any money. Sensible Auto is different. We use a number of factors to determine who to lend money to. That means that we’re able to say “Yes” even when everyone else says “No”.

check mark

We Will Help You Rebuild Your Credit

You need a safe, reliable car. You also need to restore your credit rating. Sensible Auto can help on both fronts. We report your timely, regular payments to all of the credit bureaus, helping you establish a positive payment history – a vital step in strengthening your credit rating!

check mark

It’s So Easy to Make Your Car Payment with Sensible

Our online portal means you can make your car payment from your phone, computer, or mobile device. We’re committed to make your car purchase a success. That’s why we have a fully trained, friendly staff available to you if you have any questions or have difficulty making a payment on time: just give us a call and we’ll help you work things out!

check mark

Sensible Auto Is Honest and Reliable

There are lenders out there who take advantage of car buyers with bad credit. We don’t operate that way. We’re very up front with all of our terms and will happily answer any and all of your questions. We work exclusively with dealerships who have a reputation for being trustworthy and reliable.

Frequently Asked Questions

How do I contact a Sensible Auto Finance representative?

You can reach a representative at (888) 696-4140 from 9:00 a.m. – 8:00 p.m. EST.

Can I make a payment at the dealership?

Our dealer-partners do not accept payments on behalf of our customers. Please use one of the other payment options.

How do I get a payoff on my account?

Please call (888) 696-4140 and speak to one of our representatives. Representatives are available from 9:00 a.m. – 8:00 p.m. EST. Monday through Friday, and from 9:00 a.m. to 5:00 p.m. on Saturdays.

What are my payment options?

We offer several payment options you may be able to take advantage of when making your payments, including our most common payment methods:

  • Automatic Payments (reoccurring debit from your bank account and one-time debit from your bank account)
  • PayNearMe – for details, please go to
  • Check/Money Order (mail in payment options)

What is your payment mailing address?

Below are our official payment mailing addresses. For proper credit on your account, please be sure to include your payment coupon and your account number on your check or money order.

Sensible Auto Finance, LLC
P.O. Box 3115
Danbury, CT 06813

For faster payment service, please visit your local Western Union or MoneyGram locations. To get a list of local Western Union or MoneyGram locations, please call us at (888) 696-4140 or visit Western Union or MoneyGram online.

Can I change my payment date?

Unfortunately payment dates cannot be changed as they are based on the original contract that was signed. Although dates cannot be changed, we are always willing to work with our customers to provide them with the best alternatives for their personal situation.

If you have run into difficulty or simply need assistance because you cannot honor your original payment agreement, please call us at (888) 696-4140. We will do our best to provide you with alternatives for your personal situation.

Can I refinance my vehicle?

Unfortunately, Sensible Auto Finance does not offer the opportunity to refinance your vehicle through our company. If your payment history has remained in good standing, you may have the opportunity to refinance through another financial institution, such as a bank.

How does Sensible help me rebuild my credit?

Sensible Auto Finance is committed to helping you rebuild your credit. Your timely payments are reported to the major credit bureaus each and every month.  Staying current on your loan is a vital step in establishing a positive payment history. 

There's a mistake on my credit report.

Sensible Auto Finance is committed to accurate reporting. Please bring any reporting concerns to the attention of our Credit Dispute Department. An investigation will be conducted and you will have a response to your inquiry within 30 days.

If you would like to expedite the investigation process, please send a copy of your credit report accompanied with your written dispute to the following address:

Sensible Auto Finance, LLC
P.O. Box 552
Old Saybrook, CT 06475
Attention: Credit Dispute Department

I filed a dispute last month and did not hear from you yet.

All Credit Dispute Department inquiries are answered within 30 days of submission.

How do I dispute credit report errors with the major reporting agencies?

For more information on how to dispute errors, visit the Federal Trade Commissions (FTC) website.

The following are the dispute addresses for the three major credit reporting agencies:

P.O. Box 7404256
Atlanta, GA 30374

P.O. Box 2002
Allen, TX 75013

P.O. Box 390
Springfield, PA 19064

How do I update my insurance information?

New or changed insurance policies and documents should be sent to Sensible by:

1) Fax to (866) 566-3336

2) Email to

Does Sensible have a Customer Privacy Policy?

Yes. Sensible has a Customer Privacy Policy which you can view by CLICKING HERE.

Ask A Question