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Q: Can I really get a car by working with Sensible Auto Financing?

A: Sensible Auto Financing offers guaranteed approval to all customers. Access to secure financing is one of the most important factors auto dealers consider when selling cars.

Q: How do I contact a Sensible Auto Lending representative?

A: You can reach a representative at (860) 395-6684 from 8:00 a.m. – 6:00 p.m. EST.

Q: Can I make my payment at the dealership?

A: Most of our dealer-partners do not accept payments on behalf of our customers. Please use one of the other payment options.
If you feel your payment will not be posted on or before your due date, please visit your local Western Union or MoneyGram outlet to ensure same day payment on your account. To get a list of local Western Union or MoneyGram locations, please call us at (860) 395-6684 or visit Western Union or MoneyGram online.

Q: How do I get a payoff on my account?

A: Please call (860) 395-6684 and speak to one of our representatives. Representatives are available from 8:00 a.m. – 6:00 p.m. EST.

Q: How can I pay online?

A: You can make a payment online by clicking HERE.

Q: What are my payment options?

A: We offer several payment options you may be able to take advantage of when making your monthly payment, including our most common payment methods:

  • Western Union (same day payment)
  • Money Gram (same day payment)
  • Automatic Payments (reoccurring debit from your bank account and one-time debit from your bank account)
  • Check/Money Order (mail in payment options)

To view the available options, please visit the Make a Payment section of the website.

Q: What is your payment mailing address?

A: Below are our official payment mailing addresses. For proper credit on your account, please be sure to include your payment coupon and your account number on your check or money order.

Sensible Auto Lending, LLC
P.O. Box 552
Old Saybrook, CT 06475

For faster payment service, please visit your local Western Union or Money Gram locations. To get a list of local Western Union or MoneyGram locations, please call us at (860) 395-6684 or visit Western Union or MoneyGram online.

Q: Can I change my payment date?

A: Unfortunately payment dates cannot be changed as they are based on the original contract that was signed. Although dates cannot be changed, we are always willing to work with our customers to provide them with the best alternatives for their personal situation.

If you have run into difficulty or simply need assistance because you cannot honor your original payment agreement, please call us at (860) 395-6684. We will do our best to provide you with alternatives for your personal situation.

Q: Can I refinance my vehicle?

A: Unfortunately, Sensible Auto Lending does not offer the opportunity to refinance your vehicle through our company. If your payment history has remained in good standing, you may have the opportunity to refinance through another financial institution, such as a bank.

Q: How does Sensible help me rebuild my credit?

A: Sensible Auto Leasing is committed to helping you rebuild your credit. Your timely payments are reported to the major credit bureaus each and every month, a vital step in establishing a positive payment history. For a free Credit Repair Consultation with The Credit Pros, call (866)984-5178 or click HERE to learn more.

Q: There’s a mistake on my credit report.

A: Sensible Auto Leasing is committed to accurate reporting. Please bring any reporting concerns to the attention of our Credit Dispute Department. An investigation will be conducted and you will have a response to your inquiry within 30 days.

If you would like to expedite the investigation process, please send a copy of your credit report accompanied with your written dispute to the following address:

Sensible Auto Lending, LLC
P.O. Box 552
Old Saybrook, CT 06475
Attention: Credit Dispute Department

Q: I filed a dispute last month and did not hear from you yet.

A: All Credit Dispute Department inquiries are answered within 30 days of submission.

Q: How do I dispute credit report errors with the major reporting agencies?

A: For more information on how to dispute errors, visit the Federal Trade Commissions (FTC) website.

The following are the dispute addresses for the three major credit reporting agencies:

Equifax
P.O. Box 7404256
Atlanta, GA 30374

Experian
P.O. Box 2002
Allen, TX 75013

TransUnion
P.O. Box 390
Springfield, PA 19064